Refund policy

At Millenia Plaza , customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return and Refund Policy carefully to understand your options.

1. 30-Day Return Policy

We offer a 30-day return policy from the date you receive your order.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original, new condition.

  • The product must be returned in its original packaging.

  • All original accessories, components, and included materials must be returned.

  • The product must not show signs of damage, misuse, or alteration.

Items that do not meet these conditions may not qualify for a return, except where your statutory consumer rights apply.

2. Return Timeframe

Once your return request has been approved, you must send the product back to us within 14 days.

Please ensure that the returned product is securely packaged to prevent damage during transportation.

Returns sent outside the applicable return timeframe may not be accepted, subject to your statutory rights.

3. How to Request a Return

To start a return, please contact our customer support team by email:

Email: support@Bradfordplaza.shop

Please include the following information in your email:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photographs, if the item is damaged or defective.

Our team will review your request and provide further instructions on how to proceed.

Please do not send any products back before receiving return instructions from our customer support team.

4. Refund Policy

Once we receive your returned product, we will inspect it to ensure that it meets our return conditions.

Approved refunds will be processed within 10 days after the returned item has been received and inspected.

Refunds will generally be issued to the original payment method used for the purchase.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Send an email to support@Bradfordplaza.shop with:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the item, where applicable.

We will review your issue and work towards an appropriate solution, including a replacement or refund where applicable.

Your statutory consumer rights are not affected by this policy.

6. Non-Returnable Items

Certain items may not be eligible for return unless they are faulty, damaged, or otherwise covered by your statutory rights.

This may include:

  • Products damaged through misuse or improper handling.

  • Items that have been altered or modified.

  • Products returned without their original packaging, where this affects eligibility under our return conditions.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

7. Return Shipping Costs

For returns due to a change of mind or personal preference, customers may be responsible for the return shipping costs.

If you receive an incorrect, defective, or damaged item, please contact us so we can review the issue and advise on the appropriate return arrangements.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to accommodate your cancellation request.

Your statutory cancellation rights under UK consumer law remain unaffected.

9. UK Consumer Rights

This policy does not affect your statutory rights under UK consumer protection laws.

For eligible online purchases, you may have a legal right to cancel within 14 days of receiving your goods, in addition to your rights relating to faulty or misdescribed products.

Where statutory rights provide greater protection than this policy, those rights will take priority.

10. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact our customer support team.

Name: Millenia Plaza
Phone: +12543207598
Gmail: support@MilleniaPlaza.shop
Address: 4649 Millenia Plaza Way, Orlando, FL 32839, United States