FAQs

Welcome to the Millenia Plaza FAQ page! We've answered some of the most common questions to help make your shopping experience easier and more enjoyable.

If you cannot find the answer you're looking for, please feel free to contact our customer support team.

1. Orders & Purchases

Q: How can I place an order?

A: Shopping with Millenia Plaza is easy! Simply browse our website, select the products you love, add them to your shopping cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: Will I receive an order confirmation?

A: Yes! Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

Q: Can I change or cancel my order after placing it?

A: If you need to make changes or cancel an order, please contact us as soon as possible. We will do our best to assist you, although changes may not be possible once your order has been processed or dispatched.

Q: What should I do if I receive an incorrect or damaged item?

A: Please contact our support team with your order number and a description of the issue. Photographs of damaged or incorrect items may also help us investigate and assist you.

2. Shipping & Delivery

Q: Where do you ship?

A: We currently offer shipping within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.

Q: How long does delivery take?

A: Our estimated total delivery time is 5–8 business days, consisting of:

Order processing: 2–3 business days.
Transit time: 3–5 business days.

Delivery times are estimates and may vary depending on your location and courier services.

Q: Do you process orders on weekends and public holidays?

A: Orders are generally processed during business days. Orders placed on weekends or public holidays will be processed on the next available business day.

Q: Will I receive tracking information?

A: Where tracking is available, we will provide shipping information by email once your order has been dispatched.

Q: What if my order is delayed?

A: Although we aim to deliver within the estimated timeframe, unexpected courier delays, severe weather, and other circumstances may occasionally affect delivery. If your order has not arrived within the expected timeframe, please contact us for assistance.

3. Payments

Q: What payment methods do you accept?

A: We accept the following payment methods:

Visa
Visa Electron
Mastercard
Maestro
American Express (AMEX)
Discover
Diners Club
JCB
PayPal

Available payment options will be displayed during checkout.

Q: Which currency do you use?

A: All prices and transactions on our website are displayed in British Pounds Sterling (GBP £), unless otherwise stated.

Q: Is my payment information secure?

A: Yes. Payments are processed through the payment providers available at checkout. We do not intend to collect or store your full payment card details directly.

Q: What should I do if my payment is declined?

A: Please check your payment information, ensure sufficient available funds, and contact your bank or payment provider if necessary. You can also try another accepted payment method.

4. Products

Q: What types of products do you sell?

A: Millenia Plaza specialises in decorative home accessories and lighting, including flameless LED candles, decorative pillar candles, glass candle sets, rechargeable candles, remote-controlled candles, and seasonal decorations.

Q: Are your LED candles flameless?

A: Yes, our flameless LED candle products are designed to provide a decorative candlelight effect without a traditional open flame. Please refer to individual product descriptions for specific features.

Q: Do your candles come with remote controls?

A: Some of our candle products include remote-control functionality. Please check the individual product description to confirm which features are included.

Q: Are product colours and appearances exactly as shown?

A: We aim to display our products as accurately as possible. However, slight variations in colour or appearance may occur due to screen settings, lighting, and photography.

5. Returns & Refunds

Q: Can I return a product?

A: We want you to be happy with your purchase. If you wish to return an item, please refer to our Refund and Returns Policy for eligibility requirements and return instructions.

Q: How will I receive my refund?

A: Approved refunds are generally issued to the original payment method used for the purchase.

Q: How long do refunds take?

A: Once a refund has been processed, the time it takes to appear in your account depends on your bank or payment provider.

Q: What should I do if my item arrives damaged?

A: Please contact us as soon as possible with your order number and photographs of the damaged item so we can review the issue and assist you.

6. Customer Support

Q: How can I contact Millenia Plaza?

A: You can reach our customer support team using the following details:

Name: Millenia Plaza
Phone: +12543207598
Gmail: support@MilleniaPlaza.shop
Address: 4649 Millenia Plaza Way, Orlando, FL 32839, United States

Q: How quickly will you respond to my enquiry?

A: We aim to respond to customer enquiries as promptly as possible. Response times may vary depending on the volume of enquiries we receive.

Still Have Questions?

We are always happy to help!

If you need further assistance with an order, product, payment, or delivery, please contact us.